We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Store@kusumcreations.co.in. Please note that returns will need to be sent to the following address: G34 DWARKA city centre.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Store@kusumcreations.co.in.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Store@kusumcreations.co.in.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Store@kusumcreations.co.in. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Store@kusumcreations.co.in.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Store@kusumcreations.co.in.

2. About Kusum CreationsKusum Creations specializes in handcrafted silver jewelry, brass ornaments, deity statues, and other artisanal products. Due to the handcrafted nature of our products, slight variations in color, size, and design are inherent and should be celebrated as part of the unique character of each item.

3. EligibilityTo use our Website and purchase products, you must be at least 18 years old and capable of entering into a legally binding agreement under Indian law. If you are under 18, you may use the Website only with the involvement and permission of a parent or guardian.

4. Account RegistrationYou may be required to create an account to access certain features of the Website or to make a purchase. You agree to:

 

• Provide accurate, current, and complete information during the registration process.
• Maintain and promptly update your account information.
• Maintain the security of your password and accept all risks of unauthorized access to your account.
• Notify us immediately if you discover or otherwise suspect any security breaches related to the Website or your account.

 

5. Products and Pricing

 

• Product Descriptions: We strive to describe and display our products as accurately as possible. However, as our products are handcrafted, slight variations in appearance (color, texture, dimensions) may occur. Images on the website are for illustrative purposes only.
• Pricing: All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes (e.g., GST) unless stated otherwise. Prices are subject to change without prior notice.
• Availability: All products are subject to availability, and we reserve the right to impose quantity limits on any order, to reject all or part of an order, and to discontinue products without notice, even if you have already placed your order.

 

6. Orders and Payment

 

• Order Acceptance: Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason.
• Payment: We accept various forms of payment as indicated on our Website (e.g., credit/debit cards, net banking, UPI, wallets). You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Website. By submitting your payment information, you authorize us to charge the applicable payment method.
• Payment Security: We use secure payment gateways for online transactions. However, we are not responsible for any data loss or security breach that may occur on the payment gateway's end.

 

7. Shipping and Delivery

 

• Shipping Policy: We will ship products to the address you provide during the order process. Please refer to our Shipping Policy (link to your Shipping Policy page) for detailed information on shipping methods, timelines, costs, and restrictions.
• Delivery Times: Estimated delivery times are indicative and not guaranteed. Delays may occur due to unforeseen circumstances, public holidays, or factors beyond our control.
• Risk of Loss: The risk of loss and title for items purchased pass to you upon our delivery to the carrier. We are not responsible for lost or stolen packages once they have been handed over to the shipping carrier.

 

8. Returns, Refunds, and Exchanges

 

• Return Policy: We want you to be satisfied with your purchase. Please refer to our Returns & Refunds Policy (link to your Returns & Refunds Policy page) for detailed information on eligibility, procedures, and conditions for returns, refunds, and exchanges.
• Handcrafted Items: Due to the unique nature of handcrafted items, certain conditions and restrictions may apply to returns or exchanges.

 

9. Intellectual Property Rights

 

• All content on this Website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Kusum Creations or its content suppliers and is protected by Indian and international copyright laws.
• The trademarks, logos, and service marks displayed on the Website are the registered and unregistered marks of Kusum Creations. Nothing contained on the Website should be construed as granting any license or right to use any trademark without the prior written permission of Kusum Creations.
• You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Kusum Creations without express written consent.

 

10. User Conduct and Prohibited UsesYou agree not to use the Website for any unlawful purpose or any purpose prohibited by these Terms. You agree not to:

 

• Violate any applicable local, state, national, or international law or regulation.
• Infringe upon or violate our intellectual property rights or the intellectual property rights of others.
• Transmit any worms, viruses, or any code of a destructive nature.
• Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website.
• Engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Website, or which, as determined by us, may harm Kusum Creations or users of the Website or expose them to liability.

 

11. Privacy PolicyYour use of the Website is also governed by our Privacy Policy (link to your Privacy Policy page), which is incorporated herein by reference. Please review our Privacy Policy to understand our practices regarding the collection and use of your personal information.

12. Disclaimer of Warranties; Limitation of Liability

 

• The Website and all products and services delivered to you through the Website are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
• In no case shall Kusum Creations, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
• Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. Our total liability to you for any damages shall not exceed the amount you paid for the product or service giving rise to the claim.

 

13. IndemnificationYou agree to indemnify, defend, and hold harmless Kusum Creations and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

14. SeverabilityIn the event that any provision of these Terms and Conditions is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions. Such determination shall not affect the validity and enforceability of any other remaining provisions.

15. TerminationThese Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

16. Entire AgreementThe failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. These Terms and Conditions and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).

17. Governing Law and Dispute ResolutionThese Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration in [Your City, e.g., Agra, Uttar Pradesh], India in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator appointed by [Method of Appointing Arbitrator, e.g., mutual agreement, or by a designated institution]. The language of the arbitration shall be English. Subject to the arbitration clause above, the courts at [Your City, e.g., Agra, Uttar Pradesh], India shall have exclusive jurisdiction.

18. Contact InformationQuestions about the Terms and Conditions should be sent to us at: Kusum Creations

G8 H.L. Square Sector 5 Dwarka, New Delhi, India. 

Contact@tradingviews.vip

091 8448835148, 0918448814113.

Return and Refund Policy

At Kusum Creations, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

Returns

 

• You have 7 calendar days to return an item from the date you received it.
• To be eligible for a return, your item must be unused and in the same condition that you received it.
• Your item must be in the original packaging.
• Your item needs to have the receipt or proof of purchase.

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us at:

 

• Email: query@kusumcreations.co.in 
• Phone: 091 8448835148, 091 8448814113.